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FREQUENTLY ASKED QUESTIONS

WHY BRESWA

All of our outdoor living products come with a 12 month structural warranty (under normal use) for peace of mind. We believe in and stand behind our products.

We gaurantee that we will construct and ship all standard product orders within 5-10 working days.

Timber is sourced from a renewable, plantation-grown supplier within NZ. New Zealand Pinus Radiata is a durable H3.2 CCA treated product.

We are 100% locally owned, in Auckland, New Zealand. All of our products are designed and constructed by our NZ based team.  Thus helping to reduce carbon footprint as well as supporting the NZ economy, as we are GST Registered.

 

Breswa Outdoor Furniture - 100% NZ Made, Owned & Operated

 

 

 

 

 

 

 

 

Our Customer Service Team is ready to answer your questions. Speak/email a real person from a real company, who understands your concerns and needs (as well as helping you get what you want for your outdoor area).

COMMON QUESTIONS:

Simply register as a customer, then login and place your order online. Once you proceed to confirm your order and select your desired payment method, a pdf of your invoice will be emailed to the email address you used to login with.

We typically recommend sending any item in a Kit-Set form, to save on volumetric freight cost. Some woodworking knowledge is recommended to assemble most Kit-Set products. As per the image below, we are able to send multiple Kit-Set products for the same price as just one Assembled product.

 

Shipping Volume Comparison

YES! We use TOLL Tranzlink and Streamline Freight for the shipment of larger orders (mainly kit-set, unless otherwise stated), which allows us to ship door-to-door, nationwide.


They offer a tracking facility and insurance cover, which we can trace if any problems arise that we are made aware of.


Note: Please check product/packaging thoroughly for damage upon delivery, prior to signing consignment note, note any damage - as this is your last opportunity to note any freight damage for a claim. Otherwise confirm that you have received the item in good condition and sign as requested by the driver.

YES! All deliveries made by Breswa Outdoor Furniture come assembled (unless stated otherwise). Our freight providers can deliver products assembled, but the freight increases as the volumetric freight charge out-weighs the products actual weight.