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FREQUENTLY ASKED QUESTIONS

PAYMENT & TERMS OF TRADE

The customer shall be deemed to have accepted the goods unless the customer notifies Breswa Outdoor Furniture Ltd otherwise within 48 hours of delivery of the goods to the customer.

 

Breswa Outdoor Furniture does not offer refunds on any purchases. Please select your purchase carefully or contact us if you have any questions before completing the purchase. Our Customer Service Team is ready to answer your questions.

Breswa Outdoor Furniture does not offer cancellations after payment has been successfully made. Please select your purchase carefully or contact us if you have any questions prior to completing your purchase.

Please contact us for any other information you may need, and we will respond within a timely manner. Our Customer Service Team is ready to answer your questions.

Except as otherwise provided by state Breswa Outdoor Furniture Ltd shall not be liable for any loss or damage of any kind whatsoever whether suffered or incurred by the customer or another person whether such loss or damage arises directly or indirectly from goods or services or advice provided by Breswa Outdoor Furniture Ltd to the customer and without limiting the generality of the foregoing of this clause Breswa Outdoor Furniture Ltd shall not be liable for any consequential loss or damage of any kind including without limitation.

Once you confirm your order and select Payment via Direct Credit / Internet Banking, you are sent an email with payment instructions that include our bank account details. You can then use your bank's secure online banking system to make payment into our account. 

Swipe HQSwipe HQ is an extremely safe platform for credit card payments, mainly because the Swipe HQ site is highly secure. They use industry-leading technology (such as SSL) to keep your information safe.
Swipe HQ automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the Swipe HQ site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches the Swipe HQ site, it resides on a server that is heavily guarded both physically and electronically. Swipe HQ servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

COMMON QUESTIONS:

Simply register as a customer, then login and place your order online. Once you proceed to confirm your order and select your desired payment method, a pdf of your invoice will be emailed to the email address you used to login with.

We typically recommend sending any item in a Kit-Set form, to save on volumetric freight cost. Some woodworking knowledge is recommended to assemble most Kit-Set products. As per the image below, we are able to send multiple Kit-Set products for the same price as just one Assembled product.

 

Shipping Volume Comparison

YES! We use TOLL Tranzlink and Streamline Freight for the shipment of larger orders (mainly kit-set, unless otherwise stated), which allows us to ship door-to-door, nationwide.


They offer a tracking facility and insurance cover, which we can trace if any problems arise that we are made aware of.


Note: Please check product/packaging thoroughly for damage upon delivery, prior to signing consignment note, note any damage - as this is your last opportunity to note any freight damage for a claim. Otherwise confirm that you have received the item in good condition and sign as requested by the driver.

YES! All deliveries made by Breswa Outdoor Furniture come assembled (unless stated otherwise). Our freight providers can deliver products assembled, but the freight increases as the volumetric freight charge out-weighs the products actual weight.